"Prevent Constantly...Check Consistently...Safe Continually"

FAQ

Welcome to our background check resource center. This area is designed to give useful links and answer frequently asked questions about background checks and our other services. If you do not find what you need, please contact us.

Prevent and Check does not provide legal advice and will not be liable for actions based on what is written here. We urge you to check any legal questions with your attorney.

General

Employers

Consumers


What information do I need to run a background check on someone?

Our national criminal background check requires a first name and last name. The system will figure out common first name variations such as Tom, Thomas, Tommy, and so on.

If you intend to use the report for employment screening, tenant screening, or any purpose related to the Fair Credit Reporting Act (FCRA), you must include a date of birth. We recommend using a social security number as well if you have it, but date of birth is the key piece of information. Most courts do not release social security numbers because of identity theft concerns

I'm having trouble with my computer loading pages. I'm getting weird error messages. Could this be my computer's fault?

Yes. The most common problems accessing our site are reported by users with Netscape and AOL. Microsoft Internet Explorer v. 6.0 and higher almost always work properly.

Can I search by last name only?

No. Unfortunately our system won't accept a search without at least a first initial.

The subject I want to search gave his name as "Bob". Might this name be listed as "Robert" in your records?

Definitely! The record also could be listed as "Rob". In such cases, to avoid having to perform multiple searches, it might be best to search as "Rob". Since our database logic uses "wild cards" then if you search on "Rob" you also would get results where the first name is Robert. Conversely, if you type in the full name "Robert" the system would not report occurrences of "Rob". The same logic would apply to Tom and Thomas, Rick and Richard, etc. Even last names are searched this way, so if you don't know the correct spelling of a last name, type only as many letters as you're sure of.

What is the best way to search on a common name?

The best way to search a common name is to include the date of birth as a search parameter, along with the first and last name. (Be sure to type the DOB like this: "MM-DD-YY"). Be prepared for hundreds of results being sent to your computer if you search on a John Smith without including a DOB!

If I submit a search with the name spelled incorrectly, then I re-submit the search with the correct spelling. Will I be charged for two searches?

Yes, you will be charged for all searches submitted. As stated in our User Agreement, it is the user's responsibility to enter correct spellings for all searches.

Are the records you house in your data center considered to be "official" criminal history records?

No. Almost every state has laws that prohibit the dissemination of "official" criminal history records to any private citizen or business. However, Prevent and Check does have access to the most comprehensive criminal records database of any Internet site in the U.S.

How can I become an Independent Sales Representative?

Interested in working for yourself? Well, it's easy. Click on Contact Us link and enter your information. On the drop down menu make sure to use "Career Opportunities" as the category. In the comments box, please feel free to introduce yourself and state what you are looking for. A sales manager will get back with you promptly.

How do I open an account?

It’s very easy.  Click on the “Get Started” link on the tool bar and read the User Agreement.  After you have read the User Agreement in its entirety, click on the box that you agree to its conditions and submit response.

If you agree to the conditions of the User Agreement, it will provide a New Member Registration screen.  Once the New Member Registration screen is completed you can complete a credit application if you choose to set up an account or start immediately if your method of payment is by credit card.

If you are paying by credit card, you can sign up online just by submitting your first search -- the system will walk you through setting up a password-protected account so that you do not have to enter the credit card information each time. This is the fastest and easiest way to set up an account with us.

If you cannot pay by credit card, wish to set up an account, or if you require access to driving records or credit reports, some paperwork is required. Please contact us for more information.

Do I need a release form to do a background check? Do you have one we can use?

If you intend to use a criminal background check for employment purposes, the Fair Credit Reporting Act requires you to obtain written permission from the applicant in a clear and conspicuous manner. (There are some exceptions for the trucking industry.) If you do not have a form already available, click here for our release form. You are welcome to edit it as needed.

Our release form is in PDF format, which most computers already have. If the form does not open properly in your computer, you may download a free copy of Adobe Reader .

Protect and check, LLC. requires for you to keep signed copies of release forms, however you do not need to send copies of your release forms to us.

What legal requirements do I need to be aware of?

Employment screening is covered by the Fair Credit Reporting Act (FCRA) and applicable state laws. Key requirements of the FCRA include:

  • Written permission from the applicant is required before performing a background check for employment screening (We recommend everyone educate themselves with  Fair Credit Reporting Act for more legal details)
  • If you intend to take "adverse action" against someone as a result of performing a background check, including but not limited to termination or failure to hire, you must do the following prior to taking the action:
    • Provide the subject of the report with a copy of the report, along with Prevent and Check’s contact information
    • Provide the subject of the report a written summary of their rights under the FCRA.

Regarding the rules for adverse action, it is important to realize that they are designed to protect the subject of the report in case there are errors in their record. Proper notification allows them a chance to dispute the results with Protect and check , LLC or the relevant agency. Therefore it is very important that these steps be done prior to taking the action.

Additional regulations may apply. Prevent and Check does not provide legal advice and will not be liable for any actions taken or not taken as a result of the statements here.

Can I set up an invoice account rather than using a credit card?

Yes. We will need to have you fill out a credit application first. Please contact us for more information.

I have a very large number of checks that need to be done. Do I need to enter them one by one on your web site?

No, we have other options for you -- you can submit names to us via Excel spreadsheet or other formats. A small per-file charge may apply. Please contact us for more information.

Will the person I am doing the search on know that I have done it?

No, all searches on Prevent and Check are anonymous to the extent permitted by law.

I don't have a credit card, and I'm not part of a business. Can I still use your service?

We do offer another option, however it is slower and more expensive.  Please contact us for further information.

Is your website secure?

Yes. Our website is protected by SSL encryption and other methods. All web communications, including credit card numbers, are secure and encrypted.

If you need to e-mail us for any reason, please be aware that e-mail is not secure.

My criminal record appears on your website, but there is an error in it. Can this be fixed?

Yes. Prevent and Check is committed to providing accurate and legal records. Please contact customer service and we will help you with the necessary steps to get the record corrected.